Terms + Conditions

timhenning.dk is

timhenning.dk is owned and driven by:

timhenning.dk
Grafarazzo
CVR.nr. 30463315
Torvegade 17E 1st Floor
7100 Vejle
Denmark

E-mail: info@timhenning.dk

This is the valid terms of the time of this deal. The latest version, which is always the applicable one on new shipments, can be found on www.timhenning.dk or can be stated when contacting the costumer service.

1. Payment

timhenning.dk receives payment with Bank deposit, VISA and Mastercard. Mobilepay is only useable in Denmark and will be added by demand. Please contact timhenning.dk about this issue.
Payment will only be charged to your account when the item is shipped.

Bank deposit information

DANSKE BANK
Reg. no. 1551
Account no. 3231568549
IBAN 
DK2830003231568549
Swift 
DABADKKK

All amounts are in DKK or Euro. Amounts is incl. VAT.

timhenning.dk uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

2. Order

timhenning.dk is open for business 24 hours a day, and thereby you can shop at almost any time. It may happen that the shop is closed due to maintenance. You can only create purchases when the shop is open and available for business.

To shop at timhenning.dk you must have turned 18 years of age and you must be in possession of a valid payment card, which we accept. If you have not turned 18, you still have the opportunity to shop at timhenning.dk, if you have obtained your guardian’s accept or otherwise have legally right to make purchases.

3. Delivery

timhenning.dk delivers on all weekdays.

Delivery in Denmark:
Expect 5 days from purchase.

Other delivery:
Expect up to 20 days from purchase.

At timhenning.dk we use CoolRunner for our parcels.
In Denmark they will use Bring or DAO. Rest of the World they will use CoolEurope, DHL or Posti. Please check out their website for further information: coolrunner.dk

4.Transport conditions

4.1. Shipments must be able to be stacked and it must be able to stand up and handle pressure, bumps and shaking. The packaging should be suitable and sustainable for transport. The goods should comply with the existing law on weight and dimensions on the chosen product. It is the costumer’s responsibility, that the packaging does not change dimensions, and increase in weight.

4.2. The costumer is responsible for the information in the consignment note being correct and complete, to insure that all packages contain sufficient information about sender and receiver of the package, and that the package is wrapped up, marked and labeled, that the content is described and classified and accompanied by that documentation.

4.3. In case the stated dimensions and weight does not keep, there can occur a correction invoice with a money claim.

5. Privacy and personal data

To shop at timhenning.dk you must, as a minimum state the following:

  • Name
  • Address
  • Country
  • E-mail address
  • Phone number

The specifics will be saved with the information on the product to which you have bought. It will be saved for 5 years, from the end of the year. This is in relation to the bookkeeping law §10. After this period, the information will be deleted.

When you create a login, your personal data and order information will be saved. It will not be deleted automatically.

This information will not be passed on or sold to third parties, unless it happens in connection with a restructuring or a whole- or part sale of the company. A potential passing on of the information will in this situation happen in agreement with The Act on Processing of Personal Data.

6. Warranty

A 2 year warranty is given according to the Buying Act. Our warranty applies to defects in material and / or fabrication. The complaint does not apply to faults or damage caused by incorrect operation of the product / service.

timhenning.dk does not cover return costs

When returning please kindly contact us by mail, this makes it administratively easier. Returns and complaints are sent to:

timhenning.dk
Grafarazzo
Torvegade 17E 1st Floor
7100 Vejle
Denmark

Packages sent on demand are not received

7. Reimbursement

If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

8. Cancellation

14 days full return policy is given on goods purchased in our webshop. The period is calculated from the day you receive the order.

9. You must pay the return costs yourself

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must within 14 days after returning the shipment.

The notification must be given per mail at: info@timhenning.dk

In the announcement you must make clear to us that you wish to exercise your right of withdrawal. The item’s condition when you return it. You will only be liable for any deterioration in the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics and the manner in which it operates. In other words – you can try the item in the same way as if you tried it in a physical store. If the item has been tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or nothing of the purchase amount, depending on the merchandise’s commercial value.

In order to receive the entire purchase amount, you must do the same as you can in a physical store. You must test the item, but do not use it in actual use.

10. Colors – view of products

Unfortunately, it is not possible that the colors are reproduced correctly, as it depends on different types of IT-devices.

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