FAQ
PAYMENTS
Bank deposit
When you choose the bank deposit as payment in the checkout you have to transfer the money – mark with your order ID.
Shipment will be fulfilled when transaction is verified by the bank.
DANSKE BANK
Reg. no. 1551
Account no. 3231568549
IBAN DK2830003231568549
Swift DABADKKK
Cards – payments
We accept Visa, MasterCard and Viabill and payment solution by PensoPay.
MobilePay
Not avaiable at the moment – but if the demand is big enough it will be added.
Feel free to contact: info@timhenning.dk about this issue.
Other payments
Please contact timhenning.dk and ask for other opportunities e.g. Apple Pay.
Email: info@timhenning.dk
Currency
Currency is in DKK and Euro, but by demand other currencies will be added.
FREIGHT COUNTRIES
The following countries are with free freight
- Denmark
- Belgium
- Holland
- Sweden
- Germany
- Bulgaria
- Estonia
- Finland
- France
- Italy
- Latvia
- Lithuania
- Luxembourg
- Poland
- Portugal
- Rumania
- Switzerland
- Slovakia
- Spain
- Czech republic
- Hungary
- Austria
SHIPPING
National delivery (Denmark)
Expect five days delivery time on national orders. The package will be shipped with CoolRunner or PostNord.
Please note: I do not cover shipping and handling costs for returns.
International delivery
Expect from 5 to 20 days delivery time on international orders without tracking delivery.
Please note: I do not cover shipping and handling costs for returns.
RETURNS
Right of revocation
According to the Danish law the customer have 14 days to regret their buyings.
The 14 days starts from the day you buy the product. timhenning.dk refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after your cancellation.
The product must be in the same condition as when you received it. All costs related to the return will happen on your own account.
Please keep postage stamps and track & trace information at hand. Make sure to contact timhenning.dk by mail at hej@timhenning.dk to ensure that everything is in order.
Your purchase will first be deducted from your bank account when the order is shipped.
Return to:
timhenning.dk
Grafarazzo
Torvegade 17E 1st Floor
7100 Vejle
Denmark
Please notice that I do not accept packages send with COD. If you deny to receive the package you will be returned your purchase amount. Return of goods can also take place at my address. Expedition time will be shortened if you supply me with informations regarding order confirmation, bank account information and correspondence etc.
When will the purchase amount be lifted from your account: The amount will be lifted upon shipment. Transaction fees will not exceed Valitor/S5 standards. Your are permitted to supply information regarding address and phone number when shopping our goods.
OTHERS
Confidentiality
I understand and respect your privacy. I will not supply third parties with information regarding you, unless it is necessary when shipping your goods. I will not sell information regarding your person, credit card, address or email. Any dispute between my company and my costumer are regulated by Danish law.
Colors
Unfortunately I’m not able to guarantee that the colors on the product you receive is exactly similar to those you have seen on your screen. Colors may vary from one IT-device to another.
Contact:
timhenning.dk
Grafarazzo
Torvegade 17E 1st Floor
7100 Vejle
Denmark
CVR 30463315
Email: info@timhenning.dk
